Warranty, Returns & Refunds
Lekker bikes south africa
2 YEAR GUARANTEE
We offer a 2 year guarantee on our frames as well the components on the day of purchase. This guarantee is only for replaceable components.
Unfortunately our warranty is not transferable and can only be used by the original buyer of a Lekker Bike. If you want to use the warranty, please ensure you have your receipt and contact Lekker Bikes South Africa.
WHAT IS NOT COVERED
There are cases where your warranty is void. Our guarantee does not cover wear and tear, incorrect assembly or maintenance. There is no warranty in case of; damage caused by accidents, improper use or negligence. Also in case of changes made to the original design.
If you have any questions, please do not hesitate to contact us. Our customer service team are always happy to help!
HOW WE STRIVE TO GIVE YOU THE BEST EXPERIENCE
At Lekker Bikes South Africa we want you to be thrilled with your new bike and/or accessory! If this is not the case, whatever the reason might be, we will try to fix this. Whether you are simply not satisfied with our product or it has been delivered with damage, in either case we know that this is not ideal. Below is our offer to you!
- 30 Day money back guarantee
- 2 Year guarantee on our frames.
- At least 2 years guarantee on all components; This does not include flat tires.
- We always aim to get your bike to you within 5 days, but sometimes it might take longer.
- In case of return; this is only possible when the bike is unused and in its original packaging. Our customer service would love to help you further with this issue. The return shipping fees will be your responsibility.
- In case of damage; unfortunately there is chance that the bike box has been shaken or tossed during delivery. If the bike arrives damaged, we would love to help you out and pick up the bike. In 90% of all cases, you will receive your new bike in 14 days.